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Billing Support

If you would like to cancel your membership, retrieve your username and/or password, or have a billing question then please click HERE to visit SegPay or HERE to visit Netbilling. If you are unsure of your biller please email

Streaming Videos on is a streaming only site. Users cannot download any videos from the site. Unlike downloading, streaming does not copy the movie file to your hard drive. The site works best on all major browsers.

Problems Streaming Videos

If you have difficulty streaming a video, please make sure your browser software has been updated and clear your browser cache. If the problem persists contact customer support at for assistance.

Can't Login?

If you are having problems with the login, and you're sure your username and password are correct, then try deleting your cookies and web history, then login again.

Still Need Help?

Your business is important to us. Should the above not answer your questions, or you have any questions or comments, you may contact us at

In all communications please ensure that you include the following:

Your username, email address used to sign up for facedownassup, or transaction number from SegPay.

A complete description of the problem. Please include any steps needed to reproduce the problem so we can help.

If applicable, please include a description of your computer system, including hardware, operating system, browser, and internet connection type.

To cancel your membership please visit SegPay or Netbilling.