If you would like to cancel your membership, retrieve your username and/or password, or have a billing question, then please visit SegPay or Vendo. If you need further assistance, please click here to open a support ticket.
Streaming Videos on FaceDownAssUp.com
FaceDownAssUp.com is a streaming only site. Users cannot download any videos from the site. Unlike downloading, streaming does not copy the movie file to your hard drive. The site works best on all major browsers.
Problems Streaming Videos
If you have difficulty streaming a video, please make sure your browser software has been updated and your browser cache and cookies have been cleared. Our videos require cookies to be enabled in your browser. If the problem persists, please click here to open a support ticket.
- Please note that your username and password are case-sensitive. UPPERCASE/CAPITALS are distinct from lowercase/small letters and must be entered as such. (Example: "A" is NOT the same as "a")
- On some computers, many letters and numbers look similar. Examples include, but not limited to: "1" (one) and "l" (ell) and "I" (eye), "0" (zero) and "O" (oh), "S" (ess) and "5" (five), "g" (gee) and "q" (cue). Also, two "vv" (vee-s) in a row sometimes look like a "w" (double-u). Please make sure that the correct letter or number is being entered.
- Sometimes there are blank spaces before OR after your username/password, that are not visible.
- If you are typing in your username/password, please try copying/pasting, and vice versa.
- Note: The site will temporarily lock you out when you have too many failed login attempts.
If you are having problems with your login, and you are sure your username and password are correct, then try deleting your cookies and web history, then login again. If the problem persists, please click here to open a support ticket.
Still Need Help?
Your business is important to us. Should the above not answer your questions, or you have any questions or comments, please click here to open a support ticket.
In all communications please ensure that you include the following:
Your username and email address used to sign up for facedownassup.com, or the transaction number from SegPay or Vendo.
A complete description of the problem. Please include any steps needed to reproduce the problem so we can help.
If applicable, please include a description of your computer system, including hardware, operating system, browser, and internet connection type.
To cancel your membership please visit SegPay or Vendo.